Open to Cloud & DevOps Roles · Immediate Joiner

Cloud &
Technical Support
Engineer

AWS Cloud & Technical Support Engineer with 4+ years in high-availability production environments. Hands-on with EC2, IAM, S3, VPC, CloudWatch, CI/CD, Ansible, Docker, Jenkins, Prometheus, Grafana, Splunk & Linux.Proven in incident management, RCA & SLA compliance. 2× Star Performer · Transitioning into Cloud & DevOps Engineering.

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4+ Years Exp.
2× Star Performer
Immediate Joiner
Sindhu T
Current Role
Cloud & Technical Support Engineer
Certification
AWS Cloud Practitioner
Technical Expertise

What I work with

Cloud & DevOps
AWS EC2S3IAMCloudtrail VPCCI/CDAnsible TerraformDockerJenkins GitGitHub
Operating Systems
LinuxLog Analysis Performance TuningDisk Management Networking Basics
Monitoring & ITSM
CloudWatchPrometheus GrafanaSplunk NagiosJIRAFreshservice
Databases & Scripting
MySQLAmazon RDS DynamoDBBashPython
Work History

My Experience

⭐ Star Performer 2022 — AlphaOri Technologies ⭐ Star Performer 2023 — AlphaOri Technologies AWS Cloud Practitioner — Certified P1/P2 On-Call Lead — Production Incident Management 4+ Years — Cloud & DevOps Experience ⭐ Star Performer 2022 — AlphaOri Technologies ⭐ Star Performer 2023 — AlphaOri Technologies AWS Cloud Practitioner — Certified P1/P2 On-Call Lead — Production Incident Management 4+ Years — Cloud & DevOps Experience
Cloud / Production Support Engineer
AlphaOri Technologies — ZeroNorth SMARTShip IoT
3 Years
  • Supported AWS-based production environments for large-scale IoT SaaS platforms ensuring high availability
  • Monitored EC2, CloudWatch logs, metrics, and alarms; performed root cause analysis and post-incident fixes
  • Linux-level troubleshooting including disk space, service failures, log analysis, and process monitoring
  • Managed IAM roles, S3 access, EC2 connectivity and CI/CD pipelines with Ansible-based deployments
  • Provided on-call P1/P2 support and coordinated rapid resolution with DevOps and engineering teams
  • Used JIRA & Freshservice for ticket tracking, SLA adherence, and change management
IT Trainee / IT Support Engineer
Flextronics Technology — Linux & Systems
1 Year
  • Provided Linux system support for enterprise environments including disk, process and service monitoring
  • Supported ServiceNow-based ITSM operations and managed host monitoring via Nagios
  • Handled user access requests, system troubleshooting and performance analysis
Portfolio

Selected Projects

01
AWS Secure Cloud Infrastructure with IAM, Auto Scaling & Monitoring

Architected a secure, scalable AWS infrastructure leveraging IAM policies, Auto Scaling groups, and CloudWatch monitoring dashboards for high availability.

AWS IAMAuto Scaling CloudWatchEC2
02
Scalable Web Hosting using AWS with Load Balancing & CDN

Built a scalable web hosting platform using AWS ELB, CloudFront CDN, and S3 for static assets delivering low-latency global performance and 99.9% uptime.

ELBCloudFront S3Route 53
Academic Background

Education & Certifications

2014 — 2018
B.E. Computer Science
S.A. Engineering College
Anna University
8.0 CGPA
2013 — 2014
Higher Secondary (HSC)
Nazareth Matriculation Higher Secondary School, Chennai
87.66%
2011 — 2012
Secondary School (SSLC)
Nazareth Matriculation Higher Secondary School, Chennai
90%
Certification
AWS Cloud Practitioner
Certification
Power BI
Award — 2022
⭐ Star Performer
Award — 2023
⭐ Star Performer
Let's build
something great.

Open to Cloud, DevOps, and Technical Support Engineer roles. Let's talk about how I can contribute to your team.

sindhuthirumalai26@gmail.com
Phone
+91 9790935817
Location
Chennai, India
Website
sindhu.website
Email
sindhuthirumalai26@gmail.com